I bought it at (U.S. 27 Motorsports) St. Johns MI. It was the closest dealer to me (600 miles) Taking it back was not an option so I called Redline and talked to Brian. I had the new part and Pulling tool three days later. Since then I have put 100 miles on it without any problems. This thing is awsome on hill climbs and rough terrain. Redline backs their product 100%! I will probably never ride my rail or Baja again.